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From154US$ /night
Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About Resort

38-54 Lake Esplanade, Queenstown, New Zealand, 0000
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Lake View Twin Room
Max:
2 persons
220 sq. feet 
Bed options:
2 Single beds
Lake view
Shower
Bathtub
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Standard Room
Max:
2 persons
195 sq. feet 
Bed options:
1 Double bed
Pool view
Shower
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Lake View King Room
Max:
2 persons
220 sq. feet 
Bed options:
1 King-size bed
Lake view
Shower
Bathtub
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Queenstown3300 ft
Airports
Queenstown (ZQN) 5.3 mi
Te Anau Manapouri (TEU) 110.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences
What’s included

General

  • No smoking on site
  • Wi-Fi
  • Paid parking
  • Off-site car park
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Luggage storage
  • Ski storage
  • Lift
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Wind surfing
  • Canoeing
  • Skiing
  • Hiking
  • Cycling
  • Golf course
  • Fishing

Guest Parking

  • Electric kettle

Services

  • Paid shuttle service
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Ski pass vendor
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games

Spa & Leisure

  • Rooftop pool
  • Heated swimming pool
  • Sun loungers
  • Night club
  • Sun terrace
  • Sauna

Room features

  • Heating
  • Sitting area
  • Terrace
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

38-54 Lake Esplanade, Queenstown, New Zealand, 0000
Map view
street view
38-54 Lake Esplanade, Queenstown, New Zealand, 0000
Nearby
Gallery
Central Art Gallery Queenstown-Julia Milley
1900 ft
Casino
Lasseters Wharf Casino
1600 ft
Shopping Area
Aotea Gifts Queenstown
1700 ft
Queenstown Ferries
1800 ft
96/130 Lake Esplanade
Lookout for Cecil Peak & Double Cone
700 ft
96/130 Lake Esplanade
Flyboard Queenstown
1100 ft
Restaurants
Fergbaker
2600 ft
40 Shotover Street
Big Fig
2100 ft
62 Shotover Street
Loco Cantina
2100 ft
Shotover Street
Eat Humble Pie
2100 ft
Cnr Camp and Shotover streets
Mrs Ferg Beach Street
2100 ft
69 Beach Street
Noodle Canteen
2100 ft
Paraparaumu Shop 5
The Empanada Kitchen
2100 ft
60 Beach Street
Mrs Ferg Gelateria
2600 ft
40 Shotover Street
Tsujiri
2200 ft
45 Beach Street
Taco Medic
2900 ft
3 Searle Lane
Harry's
2900 ft
8 Brecon Street

Reviews and Ratings <br />

Feedback from previous guests about their experience.
62%
loved the resort and would return for another relaxing stay
Great lake views
Convenient location
Outdated rooms
Poor service
6.2/10
Nice
Rooms
5.0
Location
8.8
Service
5.8
Dining
7.4
Guest reviews
6.2/10
based on 5 reviews
3/5 based on 2392 reviews
7.0
7.0/10 based on 2017 reviews
#57 of 59 hotels in Queenstown based on Tripadvisor
Edward
United Kingdom, February  2025
5.4/10

While the hotel boasts a stunning view of the lake, the overall experience was disappointing due to outdated facilities and poor room conditions. The service varied, with some staff being helpful while others lacked professionalism. However, the convenient location near central Queenstown is a plus, making it easy to explore the area.

Rooms
5.0
The rooms were very dated and poorly maintained. Our ground-floor room was directly facing the main road, which resulted in noise disruptions early in the morning. Additionally, the cleanliness left much to be desired as we found pizza boxes and used tissues in the room.
Service
5.0
Service was hit or miss; while some staff members were polite and helpful, the breakfast staff was quite rude, impacting the overall experience.
Location
9.0
The location is excellent, being just a short walk from the heart of Queenstown and right next to the lake, which made it easy to enjoy the beautiful surroundings.
Dining
6.0
The dining experience was average, with limited options that felt quite standard for a hotel buffet.
Facilities
5.0
The facilities were outdated and in need of significant renovations. The amenities did not meet the expectations for a resort spa.
Victor
United Kingdom, December  2024
7.8/10

I had a pleasant stay at the hotel, which is conveniently located just a short walk from the town center and offers a beautiful lake view. The room was comfortable, and I enjoyed the buffet breakfast with plenty of options. While the parking situation was manageable, the service could have been better, especially concerning information about water pressure in the rooms.

Rooms
8.0
The room was comfortable with a nice layout. It had a small closet and a fridge, and the sliding glass doors opened to a large shared deck, which was a nice touch. However, I did notice some noise from outside.
Service
7.0
The staff members were friendly and provided good service, particularly at breakfast. However, I experienced some issues related to water pressure that were not communicated to me.
Location
9.0
The location was ideal, situated a short walk from the town center and close to the waterfront. It allowed for easy access to various attractions.
Dining
8.0
The buffet breakfast was quite enjoyable, with a variety of choices that catered to different tastes. It felt like good value for money.
Facilities
7.0
The facilities were decent, with a lovely shared deck area and basic amenities. I hope they expand the parking in the future as it can be limited.
Adam
United Kingdom, December  2024
6.8/10

This hotel has a fantastic location with stunning views across the lake, making mornings quite special. However, the rooms leave much to be desired, as they feel quite old and worn out. The staff, while friendly, seemed overwhelmed, especially during busy times, which impacted the overall experience. Despite the issue with the bathroom flooding, the in-room dining was a highlight of our stay.

Rooms
5.0
The rooms are very tired and not as clean as expected, with maintenance issues that need urgent attention.
Service
7.0
The staff was friendly and did their best to help under pressure, even catering for a wedding.
Location
9.0
The view of the lake is spectacular, and the location is perfect for accessing local attractions.
Dining
8.0
The room service and meal options were excellent, offering a good variety at reasonable prices.
Facilities
6.0
While the facilities are showing their age, the restaurant and dining services were decent.
Rowan
United Kingdom, November  2024
5.2/10

My experience at this hotel was a bit mixed. The location is excellent, just a short walk from central Queenstown and offering beautiful lake views. Unfortunately, the service and room conditions left much to be desired. I faced issues with amenities and a concerning incident during my stay, which made it hard to recommend this place.

Rooms
5.0
The rooms seemed outdated and lacked some basic amenities. We booked for three adults but only had two towels and cups. The overall setting felt tired, and I believe a renovation is needed to bring it up to standard.
Service
5.0
The service was lacking and seemed indifferent to guest issues. While I did get a free breakfast offered to address my concerns, it was ultimately charged to my credit card, which felt quite frustrating.
Location
8.0
The location was one of the highlights for me, just a five-minute stroll into the central area of Queenstown. It was convenient for walking around, though the road noise became a bit noticeable in the mornings.
Dining
7.0
Dining options were decent, with good bar food at reasonable prices. However, we were disappointed by the breakfast arrangement due to prior service hiccups.
Facilities
5.0
The facilities felt very basic and not well-equipped for guests. There were issues with the fire alarm and lack of staff presence during emergencies, which was quite unsettling.
Great lake views
Outdated rooms
Geoffrey
United Kingdom, October  2024
6.4/10

Our stay at the hotel had its ups and downs. While the location was fantastic with stunning views and close to the town, we were disappointed with the room’s condition. The service had its moments, with some friendly staff, but we encountered issues that made it less pleasant. Dining was a highlight, especially the breakfast, but overall, the experience felt more like a budget stay than a resort.

Rooms
5.0
The room was quite basic and not as nice as the pictures suggested. It felt humid after showers, and some fixtures should definitely be updated.
Service
6.0
Some staff members were friendly and ready to help, but there were instances where the service felt unprofessional, which was quite off-putting.
Location
9.0
The location was great with magnificent views of the lake and mountains, and just a short walk into town made it very convenient.
Dining
8.0
Dining was really enjoyable, with breakfast being particularly good. The views and service added to the experience greatly.
Facilities
5.0
The facilities were basic, and while there was a restaurant and bar, I expected more amenities typical of a resort.
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Check-in
21Apr2025Select date
Check-out
22Apr2025Select date
Rooms and Guests2 Guests, 1 Room